FAQs

Placing an order

Is ordering online secure?

How do I place an order?

How do I view what´s in my shopping basket?

How do I add items to my basket?

How do I remove items of my basket?

How do I change the quantity I want of a particular item in my basket?

How will I know that you have received my order?

Can I have my order delivered to another address?

Do I need an email address to order online?

How can I find out if the items are in stock?

What size should I order?

Will you confirm my order details?

Will you tell me when my order has been dispatched?

I can´t find the buy button so i can´t buy the item!

Shipping and delivery

When am I charged for items as soon as I order them?

Can I change my delivery address after I have placed my order?

Can I track my order online?

Do you offer fast shipping?

What countries do you ship to?

Where is my order?

How long does delivery take?

How much is the delivery?

How will my parcel be delivered?

What happens if I am not at home when my delivery arrives?

What happens if my order is returned to you because it is undeliverable?

Why would my package be returned to you as undeliverable?

Is it possible to ask for a different delivery address than the invoicing address (for example someone wants to send a present to a friend in another country)?

Is it possible to stop an order when it has been already shipped to the customer?

Do you ship to PO Boxes or Military APO/FPO addresses?

Will my order be delayed if some items are out of stock?

Returns and refunds

What are the valid reasons to return my product?

Are there some items I cannot return?

Can I return unsuitable items and is it free?

Have you received my returns?

How do I exchange an item?

How do I exchange an item for a like item? (The same item but a different size or color)?

How do I get a refund?

What should I do if I receive the wrong item?

What should I do if I receive a damaged item?

How do I prepare my parcel for return?

How long do returns take to get back to you?

I have misplaced my packaging and want to return an item; can I have some more packaging?

Payment and pricing

What are your payment options?

Is it safe to use my credit card on your site?

Do you charge sales VAT/TAX on any item?

Is there any extra transport charge not shown on the website?

Will I need to pay anything else when the products are delivered?

Have you received my payment?

How long can I wait to pay for my item?

Can I still submit my payment although I am late in paying the item?

What is PayPal?

How do I sign up for PayPal?

How do I use a PayPal payment option?

Changing or canceling orders

How do I cancel an order?

Can I add an item to an open order?

Other usefull information

How can I contact you?

You are: Start > Our Store

OUR STORE

ADDRESS:

Bikeinn

Les Preses, C/Parcelaria Nº10 E,

17178 Girona (Olot), SPAIN

CONTACT

Tel: +34 902 104 550

Fax: +34 972 49 23 10

Customer Enquiry Form

STORE HOURS:

From monday to saturday:

10:00 am to 08:00 pm

Easy-access
6 Km desde l'Estartit - Illes Medes (Worldwide Known Diving Resort)
30 Km desde Girona (Tren, Bus (I), Bus (II), Aeropuerto, AP7, N-II)
30 Km desde Figueres (Tren, Bus (II) , AP7, N-II)

Main Access
- 15 Km desde Flaçà (Tren, Bus (II) , C-66)
- 60 Km desde Francia

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3.218 products
188.655 customers

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+34 902 104 550

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Comentario Anterior

WHAT OUR CUSTOMERS ARE SAYING

Your website is excellent and far better than your competitors. That is why I am buying from you! I appreciate that I was able to see how much shipping will cost without having to fill out a lot of forms first. Thanks!

Jordan Davis

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Copyright 2009 by Bikeinn. TRADEINN RETAIL SERVICES, S.L. CIF/VAT ES-B-17527524, Carretera Palamós, 181-183 (Celrà Centre), 17460 Celrà (Girona), Spain. Tel: +34 902 104 550 Fax: +34 972 49 23 10

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